FAQ

FAQ:

How can I place an order?
You can have a look at our cake selection on our website and then contact us either by: – email at frenchietoquee@gmail.com – WhatsApp at +852 5593 5322 – Instagram @frenchietoquee – Facebook @frenchietoquee
Is a deposit required when placing an order?

We require full payment when ordering.

What forms of payment do you accept?

We accept FPS, bank transfer or exceptionally cash on pick-up/delivery.

Are you a licensed bakery?

Yes Frenchie Toquee is a licensed bakery under 2912805199 Bite Unite.

Can I customize my cake?

Yes, most of our cakes are custom made. You can ask us what you wish to have and we will work on the details together.

Can you accommodate food allergies and / or other dietary restrictions?

We offer a limited menu in gluten free, please contact us to discuss.

We do our best to accommodate food allergies. However we do work with 6 of the top 8 food allergens (milk, eggs, peanuts, tree nuts, soy, and wheat) and cannot guarantee that there will not be cross-contamination.

How far in advance should I order a cake?

While we require that orders be placed at least 1 day in advance, we highly recommend placing orders at least 1 – 2 weeks in advance for any special order as our schedule does book up.

Where can I pick up my order?

We offer a self pick-up everyday at our kitchen:

Day Time:
Bite Unite, G/F, 15 Lung On St, Wan Chai
From 10AM to 3:45PM.

Evening Time:
120 Caine Road, Mid-Levels
From 6pm

Where do you deliver?

Free delivery on orders > $700 HKD on HK Island (excluding eastern and western beaches).
$100 delivery fee for orders < $700 on HK island ($150 for TKO)

How long do my order stay fresh for?

All cakes should be consumed within 24 hours.

Can I make changes to my cake after I order?

Changes are possible but please let us know as soon as possible. No changes possible the day before.

Can I refund or cancel my order?

No cancellation or refund would be accepted after the order is confirmed. If you wish to change the pick up / delivery date, please let us know asap as due to limited availability, we reserve the right not to accept any reschedule request.