Order, Delivery & Pick up

Placing Orders

  • Please place your order 2 working day before pick up/ delivery date, unless special arrangement is agreed.
  • Upon payment of your order, you will receive the order confirmation email. When your order is shipped, you would receive the email about the delivery information. A phone call would be made for any confirmation needed.
  • Upon receiving your order, we will issue confirmation through email.  Please feel free to contact us if you cannot receive the confirmation.
  • No cancellation and refund would be accepted after the order is confirmed.  We also reserve the right to not accepting any reschedule request due to limited availability. Please let us know if you need any help.
  • If there is any need for order modification, or pickup/delivery rescheduling, please contact us at least 2 days in advance. Please understand, all orders are handmade, rescheduling is subject to availability of the new pick up/delivery date.

Delivery / Pickup Arrangement

  • No delivery service for outlying islands, the airport, and restricted areas of Hong Kong.
  • We would share your delivery information to GogoVan, who is our delivery partner. When the driver arrives the delivery address, GogoVan driver would call the recipient’s contact number to pass the delivery.
  • Please note, an additional delivery charge will apply if second delivery is required due to incomplete/incorrect recipient information or absence of recipient at the designated date, time and address.
  • In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Frenchie Toquee will be closed. Delivery service, store pick-up would have to be rescheduled. Please contact us to make alternative arrangements. We will do our best to accommodate your needs.
  • Delivery charge per order amount:
Order amountStore Pick upDelivery Fee
>= HKD 700FreeWaived
< HKD 700FreeHong Kong Island: HKD 95
Kowloon: HKD 125
New Territories: HKD 150

Please note, no delivery service for outlying islands, the airport, and restricted areas of Hong Kong.

Store Pickup Address: 33 Yip Kan Street, Kingley Industrial Building, Block 2, 8th floor, Unit A

Business Hours: 11:30 AM – 4 PM every day

Contact number: 55935322

Email: frenchietoquee@gmail.com

Additional Notice

  • All food should be consumed on the day of purchase or no more than 24h later
  • The listed price is only applicable to the standard design.  In case any amendment is needed, Frenchie Toquee reserves the right to provide the further quotation.  The actual price of the product depends on the finalized design requirement.
  • The product photo in this online store is for reference only.
  • By submitting the order, you agree to accept the terms and condition.
  • In case of disputes, the decision of Frenchie Toquee shall be final and binding.